Handicare Stairlift Fault Codes

At Stechford Mobility, we supply and install the entire range of stairlifts offered by Handicare, a company with family values and innovation at its heart. Thankfully, stairlifts rarely go wrong but if they do, the digital screen on the stairlift will display a fault code.

This is a code that you, or an engineer, can use to work out the problem and resolve it. Whether you own or rent a Handicare 950, 950+, 1000 or 2000 model, the fault codes are uniform across the range.

The codes below can be particularly useful when describing a problem to an engineer over the phone, so they can bring any necessary parts or tools to fix the problem.

It can also save you time if the code indicates the stairlift requires a very simple fix that you can do yourself. So, to get diagnosing any stairlift fault, take a look at our table below.

Stairlift Fault Codes for Handicare Models

Fault Code What to do
Code: None
(No display)
Press the toggle switch and see if the display comes on. Check that the main power switch on the lift is turned on. If this does not clear the fault, contact us
Code: –
(Charging)
If lift does not drive, check the arms are down. If this does not clear the fault, contact us
Code: 0
(Final limit activated or cable short circuit)
Check (1) the red emergency stop button is not activated. (2) the key switch is ‘ON’. (3) the seat is fully swivelled to the drive position. If the fault continues, contact us
Code:1
(Requires charge)
The stairlift batteries require charging. Drive the lift to the charge contacts – if the ‘Okay’ code does not show, contact us
Code: 2
(Off charge)
The stairlift is not parked on a charging position or is not charging. Drive the lift to the charge contacts – if the ‘Okay’ code does not show or the lift is already on the charge contacts, check the power supply is on. If this does not work, contact us
Code: 3
(End limits activated)
Contact us
Code: 4
(Safety edge activated, up/down direction)
Contact us
Code: 5
(Ends limit activated, up/down direction)
Contact us
Code: 6
(Safety edge activated)
Contact us
Code: 7
(Batteries approaching critical level)
The stairlift batteries require charging. Drive the lift to the charge contacts – if the ‘Okay’ code does not show, contact us
Code: 8
(Shows when the toggle switch is activated in the up direction)
No action required
Code: 9
(Shows when the toggle switch is activated in the down direction)
No action required
Code: A
(Hinge is open)
No action required
Code: B
(A switch is active at power on, ie: toggle up/down, IR up/down)
Contact us
Code: C
(The IR address, remote control dip switch, does not match the power pack)
Contact us
Code: D
(The main power relay is welded closed)
Contact us
Code: E
(The main power relay did not close)
Contact us
Code: F
(Brake semiconductor failed)
Contact us
Code: G
(Brake not connected)
Contact us
Code: H
(The main power relay has closed early)
Contact us
Code: J
(Hinge interlock switch error)
Push the up direction on the toggle or remote until the lift stops at the top of the stairs. If this does not clear the fault, contact us
Code: L
(Current limit exceeded)
Contact us
Code: N
(Half speed)
If permanently showing, contact us
Code: O
(The main control board has a memory problem)
Contact us
Code: P
(Powered Swivel did not respond)
Contact us
Code: R
(No charge current)
Make sure that power supply is switched on from mains. If it is, contact us
Code: U
(Faulty power supply)
Ensure the mains power supply is switched on. If the fault continues, contact us
Code: Y
(The main control board has a software fault)
Contact us
Code 11
(Over current)
Contact us

Download the Handicare Stairlift Fault Codes

If you have checked your stairlift fault codes, followed the advice and the code is still showing on the display, do not hesitate to contact us. We’re here to offer a comprehensive service and will do all we can to ensure your stairlift is in top working order every day. Simply call to talk to a qualified engineer.

Stechford Mobility is the leading provider of mobility equipment hire and purchase in the Birmingham region. Our expert staff are on hand and happy to provide a free assessment of your needs to find the best motorised stairlift, wheelchair or mobility scooter for your needs. With over 40 years of industry experience, we will pinpoint your requirements and take due care to exceed expectations for a new mobility solution. Save on the cost of a new scooter or wheelchair, and see if you qualify for the Motability scheme. Either stop by our Birmingham store, or contact us to talk to one of our knowledgeable and friendly advisors.